Registration

You must be logged in to make purchases from our website. Please visit our registration page and submit the required information. Once we approve your account, you will receive an email with your login information.  ( We monitor the registrations twice daily with the exceptions of the weekends so that your email approval could take from 1 to 48 hours.)  Using your approved login information you can then navigate our web site and make your purchases utilizing our user friendly shopping cart system.

Order Requirements and Processing

We require that your initial order meet a minimum of $100. There is a $50 minimum order thereafter.

We accept MasterCard, Visa and Discover cards only.  Your credit card will be charged once your order has been shipped. All credit card information is secure and is only used upon fulfillment of your order.

Processing of orders (hand making) takes one to two weeks; however, this may vary depending on volume periods. Kindly allow us sufficient lead time when ordering for your special events calendar, restock or custom/customer requirements. Occasionally, material shortages will create an item(s) backorder. Backorders under $35.00 are normally cancelled and will not ship.

Shipping Information

Orders are shipped to US destinations via UPS Ground within a one to three day window. UPS does not ship to PO boxes. Currently we do not ship to international destinations. 
Shipping fees will be determined upon order fulfillment and will be noted on the invoice.  An invoice/charge card receipt will accompany your shipment.

Return/Cancellation Policy

We take pride in crafting our products and want customers to be satisfied with their purchases. Please notify us via E-mail or phone if there is a problem with your order.  (Your explanation helps us serve you better.)  A “return” requires authorization from D&L Country Creations to either replace an item(s) and or issue a credit toward future purchases.  An order cancellation must be made within 3 business days of the original order date to prevent a 15% restocking/shipping & handling fee.